Mechanical Breakdown Policy - www.youownrentals.com.au

Mechanical Breakdown Policy

Our commitment to you:-

We are committed to ensuring that your vehicle remains in a usable, safe and roadworthy condition. We will repair  your vehicle in a timely manner if it has a mechanical defect or becomes unsafe or unroadworthy.
24 Hour RACV Roadside Assist

In the event that your vehicle has a mechanical breakdown, the RACV will come to you and try to get your vehicle going again. If needed the RACV will tow your vehicle anywhere  in the Metropolitan area up to 30 kms or back to their depot if you are in the country. Please note that if you ask the RACV to tow the vehicle further than that above, the RACV will ask you to pay for the additional mileage.

In the event that  the RACV cannot get your vehicle going, they will provide you with a taxi fare to the value of $50 (this must be authorized by us). It is important to note that the fare cannot be redeemed for cash and that you will have to pay for the remainder of the  fare if it exceeds $50.

Unfortunately we cannot reimburse you for any costs incurred in the event of a mechanical breakdown.

What happens after I report a mechanical problem to You Own Rentals?

We will assess the problem and determine the best method of repair. If necessary, we will arrange to collect your vehicle and bring it in to our workshop or nominated repairer. If this is the case, we may provide you with a loan  vehicle (see our policy on Loan Vehicles below).

In some instances we may make arrangements for you to take the vehicle to a local repairer in your area. Whilst we do not cover the cost of you taking the vehicle to a repairer, we will pay the  repairer for work done to the vehicle (subject to your Terms & Conditions of Rental) provided he/she supplies us with a quotation prior to commencing any work.

If we have to collect your vehicle for repair, we will do so in the most timely  manner possible. If you require it to be collected or returned sooner than we are able to get to it, please feel free to make arrangements with us for you to drop it off and/or pick it up.

Some items are not covered by this Policy

Some items are considered 'Serviceable' items and under your Rental Contract are your responsibility to repair or replace. These include:-
Tyres, Batteries, Radios/CD Players, Ariel's, Clocks, cigarette lighters/sockets, Light Globes, Fog lights, Alarms, Windscreen wiper blades, Head linings/ Upholstery, items that have failed or become defective through neglect,  abuse or lack of servicing by you.

Please note that we may be able to assist in repairing these items however the cost must be met by you.

Refer to YOUR Terms & Conditions of Rental Agreement for a full description of time limits  and amounts payable in relation to Mechanical Breakdowns.

Loan Car Policy

In some instances we may be able to provide you with a loan vehicle for the period of time that your regular rental vehicle is being repaired. Some things to note with regard to our loan vehicles:-

- We do not guarantee the provision of a loan vehicle. Where possible, we will provide one.
- The loan vehicle you receive will be a suitable alternative to your regular rental vehicle but will probably not be the same.
- We will deliver our  loan vehicle to you with at least one quarter of a tank of fuel. If fuel will be an issue to you, please advise our staff. Please do the right thing and return our loan car with at least one quarter of a tank of fuel.

If you have any queries about this policy, please contact us on 1300 968 696

For feedback on our Mechanical/Breakdown policy please email:-

mechanical@youownrentals.com.au